Part-Time Administration Assistant

Job Title: Part-Time Administration Assistant
Location: Well-Established Cancer Charity Centre -Cancer Care West, Letterkenny, Co. Donegal
Reporting To: Client Services Manager
Hours: Part-time 2 days per week (flexible), with requirement to work part of contracted hours until 7:00pm

Job Purpose

To provide professional, compassionate, and efficient administrative support to ensure the smooth day-to-day running of the Cancer Care West Centre in Letterkenny. The role requires a welcoming presence, excellent organisational skills, and the ability to support service users, volunteers, and staff in a sensitive healthcare environment.

Key Responsibilities

Administration & Office Support
* Provide comprehensive administrative support to the Centre Manager and wider team
* Manage incoming calls, emails, and enquiries in a professional and empathetic manner
* Maintain accurate records, databases, and filing systems (electronic and paper-based)
* Process referrals, bookings, and appointments
* Assist with preparation of reports, correspondence, and documentation
* Support financial administration tasks such as processing donations and maintaining records

Front of House
* Act as first point of contact for visitors, service users, and healthcare professionals
* Welcome and support individuals accessing services, ensuring a warm and supportive environment
* Maintain confidentiality and handle sensitive information appropriately IT & Systems
* Use Microsoft Office (Word, Excel, Outlook) and internal databases confidently
* Support data entry, reporting, and general system maintenance
* Assist with basic troubleshooting and coordination with IT support if required

General Duties
* Support event administration and fundraising activities
* Assist with volunteer coordination tasks
* Ensure office supplies are maintained
* Comply with safeguarding, health & safety, GDPR, and organisational policies

Person Specification

Essential Skills & Experience
* Previous experience in an administrative role
* Strong interpersonal and communication skills
* IT literate with good working knowledge of Microsoft Office
* Excellent organisational and time-management skills
* Ability to handle confidential information with discretion
* Empathetic, professional, and sensitive approach when working with vulnerable individuals
* Ability to work independently and as part of a team
* Flexibility to work part of contracted hours until 7:00pm

Desirable
* Experience within healthcare, charity, or voluntary sector
* Experience working in a front-facing reception role
* Knowledge of data protection and safeguarding practices