National Consumer Agency publishes Annual Report for 2013

The National Consumer Agency has just published their Annual Report for 2013 which shows the work they did on behalf of consumers over the year.
Enforcement Action
They took 115 enforcement actions against businesses for breaches of consumer law. This includes enforcement action against Aer Lingus and Ryanair for failing to provide and email contact address for consumers. We were successful in securing convictions before the Courts of traders for the sale of clocked cars and also securing compensation orders in favour of the affected consumers.
Securing compliance with the law
They secured undertakings from six domestic waste operators to change the terms and conditions of their consumer contracts.
Helping you make informed choices
There were over 1.15 million visits to their consumer website and over 56,000 contacts to their consumer helpline in 2013. This means they are responding to an average of 160 contacts daily from consumers. Their focus was to empower consumers to assert their rights and to help consumers manage their money.
Money Skills for Life
The Money Skills for Life programme provides free and impartial personal finance education to people in their workplace. In 2013 they delivered 207 talks and reached over 7,000 people.
Protecting consumers from unsafe products
They investigated 496 cases last year in relation to the safety of consumer products. They also ordered the destruction of over 26,000 unsafe products before they made it into the Irish market.


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