South Inishowen residents have been without water since 4pm yesterday afternoon, with disruptions expected to last until around 2pm today.
A major burst has left Buncrana dry, causing significant frustration among residents.
Cathaoirleach of the Inishowen Municipal District, Cllr Jack Murray, acknowledges the anger felt by many.
He says teams are working diligently to resolve the issue:
Statement from Uisce Eireann:
Uisce Éireann crews are working to repair a significant burst and restore water to a large number of customers affected in South Inishowen this morning.
The burst has resulted in low pressure and supply disruptions for customers in Lisfannon, Fahan, Inch Island, Drumhaggart, Burt, Burnfoot, Bridgend and surrounding areas.
Uisce Éireann’s Paul Kilcoyne has assured customers that every effort is being made to restore water as quickly as possible.
“Our crews are carrying out the necessary repairs and we anticipate these will be completed by 2pm this afternoon. We would like to apologise for the considerable inconvenience caused by this longer than expected outage and we thank customers for their support while our repair works are ongoing.”
Typically, it takes two to three hours following repairs for normal supply to restore to all customers affected by an unplanned outage. However, it may take longer for normal supply to be restored to customers as the system recharges.
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit our Vulnerable Customers page.
Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, on Facebook and LinkedIn and through our customer care helpline which is open 24/7 on 1800 278 278. Uisce Éireann has launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at our Text Updates page.
