The HSE has only implemented 10 out of 36 Ombudsman recommendations, three years after an investigation into how complaints are handled in hospitals and the wider health service.
The Ombudsman says he’s disappointed the HSE and hospitals have not done more to improve procedures, especially in relation to complaints.
At the time of the report in 2015, both the HSE and the Department of Health accepted all 36 recommendations.
Ombudsman, Peter Tyndall, says many hospitals are not learning important lessons from the complaints they receive………….
The full report can be read HERE
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